Refund & Cancellation Policy

Effective: 16 June 2026

1. Billing

Pro subscriptions are billed in advance (monthly or annually) via Paddle and renew automatically unless cancelled.

2. Cancellation

Cancel anytime in the Paddle customer portal. You keep Pro access until the end of the current paid period.

3. Refunds

14-day money-back guarantee on your first Pro subscription. After that, subscriptions are generally non-refundable and we do not pro-rate.

Refunds may be considered for exceptional cases (e.g. prolonged outage on our side).

4. Chargebacks

Please contact us first before raising a chargeback.

5. Your Rights

This policy does not affect your rights under Fijian consumer protection law or the Consumer Council of Fiji.

Contact

info@lavola.io or manage via Paddle customer portal.

Governed by the laws of the Republic of Fiji.

Last updated: 16 June 2026 • lavola.io